Return and Cancellation Policy

Standard cancellation

Requests submitted 48 hours or more before a scheduled session qualify for a full refund.

Late cancellation

Requests received under 48 hours may qualify for partial refund after administrative and reserved-time review.

Rescheduling

One no-fee reschedule is available with at least 24 hours notice.

Refund processing

Approved refunds are issued to the original payment method in approximately 7-14 business days.

How to request

Email admin@vivboneseu.world with booking details and preferred resolution.