Return and Cancellation Policy
Standard cancellation
Requests submitted 48 hours or more before a scheduled session qualify for a full refund.
Late cancellation
Requests received under 48 hours may qualify for partial refund after administrative and reserved-time review.
Rescheduling
One no-fee reschedule is available with at least 24 hours notice.
Refund processing
Approved refunds are issued to the original payment method in approximately 7-14 business days.
How to request
Email admin@vivboneseu.world with booking details and preferred resolution.